Privacy and Cookie Policy

This policy sets out how TravelShades uses and protects any information that you provide when you use this travelshades.com, mobile website or apps. Here, you can read further information about how we use your data or explore in more detail how and why we use cookies to enhance your browsing experience.

Privacy

The confidentiality of your information is of paramount concern to TravelShades. To this end, we fully comply with Data Protection Legislation and Medical Confidentiality Guidelines.

Cookies

A cookie, also known as a browser cookie, is a text file containing small amounts of information which a server may download to your computer, mobile or tablet when you visit a website or use an app. The confidentiality of your information is of paramount concern to TravelShades. To this end, we fully comply with Data Protection Legislation and Medical Confidentiality Guidelines. TravelShades is committed to ensuring that your privacy is protected. Should you decide to provide certain information by which you can be identified when using this website, then you can be assured that your data will only be used in accordance with this privacy and cookie policy. Any other data which we collect which cannot be used to personally identify you will only be used to help us make improvements to the site and our marketing. We may amend this privacy policy from time to time and new versions will be posted on this website.

Where applicable, this Site uses a cookie control system allowing the user on their first visit to the Site to allow or disallow the use of cookies on their computer or other device. This complies with legal requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device. Users are advised that if they wish to deny the use and saving of cookies from this Site onto their computer’s hard drives, they should take the necessary steps in their web security settings to block all cookies from this Site and its external serving vendors.

Other cookies may be stored on your computer’s hard drive by external vendors when this Site uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may remain longer. No personal information is stored, saved or collected.

What information may we collect when you use this site or when you contact us?

We collect two different types of data;
(1) data about you and which you decide to submit and
(2) anonymous aggregated data about how visitors use this site and interact with our marketing campaigns.

1.  If you decide to submit data to TravelShades, for example by completing a ‘contact us’ form or by contacting us through email, telephone or blog replies, we may use the information to add to a database in order that we can identify you as an individual. We refer to any information that may identify you as an individual, such as your name and address, as personal data or personal information. For example, we may collect the following personal information:
name and job title
contact information including email address
other information relevant to customer surveys and/or offers.

Sometimes you may decide to submit personal information which is of a more private nature, which we refer to as sensitive personal information, and is required in order that we can deal with your questions or comments, and do administrative tasks in connection with them.

For example, we may collect the following sensitive personal information if you decide to give it to us and if we believe the processing of this data is necessary:
ethnic origin
physical or mental health or condition
results and effects of using TravelShades
employment information if you are applying for a job.

2. We may use cookies or other technology to understand how people are using our site and respond to certain marketing messages, such as search engine marketing. The data is aggregated and anonymous so we cannot identify you personally. We refer to this as non-personal information.

What do we do with the personal information we gather?

We require this information to understand the needs of our visitors and people who contact us in order to provide a better service and in particular, but not limited to, the following reasons:
internal record keeping and administration
using the information to provide and improve our services
periodically sending promotional material about new products or services, special offers, or other information which we think you may find interesting, using the email address or other contact details that you have provided, but only if this was made clear to you, and your express permission was granted when you submitted personal information or you have previously purchased or enquired about purchasing products from TravelShades and the email or newsletter relates to it
using the information to customise the website according to your interests
responding to requests where we have a legal or regulatory obligation to do so

What do we do with the sensitive personal information we gather?

In addition to personal information, we may require sensitive information in order to:
provide you with quotes or other services you request
to approve or allow you to purchase various products
to administer and maintain the provision of services to you
to process a job application

What do we do with the non-personal information we gather?

We may use non-personal data in order that we can learn more about online behaviour to improve our website, mobile website, apps, general marketing and to provide a better experience of our brand. Often we will use cookies for such measurement purposes. From time to time we may also analyse IP addresses, user agent strings or other anonymous data sources.

How long will we keep the data for?

We may hold personal information for as long as it is necessary to do so, having regard to the purposes for which it was collected and the purposes for which it is to be further processed.

Non-personal information may be held for as long as it is necessary in order that we can monitor aggregated statistics about use of our site and exposure to our brand.

You should also note the comment in the ‘Controlling your personal information’ section about data deletion.

Email Newsletter

TravelShades operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This is by no means a comprehensive list.

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable, clear instructions on how to un-subscribe will by detailed instead.
External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, who may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk, and this website and its owners cannot be held liable for any damages or consequences caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate in are subject to the terms and conditions as well as the privacy policies of each such social media platform.

Users are advised to use social media platforms wisely and communicate / engage with them with due care and caution in regard to their own privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms or encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised that, if they use such social sharing buttons, they do so at their own discretion and risk and note that the social media platform may track and save your request to share a web page through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy URLs (web addresses. This is an example: http://bit.ly/zyVUBo.

Users are advised to use caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Security of your personal information

We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

However, we cannot ensure the security of your data when it is being transmitted to our website or other digital sites from other pages and all transmission of personal information and other data is done at your own risk. Information submitted to TravelShades over this website is normally unprotected until it reaches us. In addition, users are also requested not to send confidential details or credit card numbers, for example, by email.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998.  A small fee may be payable. If you would like a copy of the information held on you please contact us.

If you believe that any information we are holding on you is incorrect or incomplete please write to us (see postal address at end of Legal Notices) as soon as possible and we will promptly correct any information found to be incorrect.

You can at any time ask us to remove any information that we have stored on you by contacting us. We will retain in our files information you have requested to remove in some circumstances, such as to resolve disputes, troubleshoot problems, enforce our Terms and Conditions or as required by our regulators in relation to the services we provide to you. Further, in some circumstances such information is never completely removed from our databases due to technical constraints and the fact that we back up our systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests that it be removed; for example we may need to keep a record that you have closed an account with us.

ICO registration number

TravelShades is registered with the Information Commissioners Office. Registration number: ZA097415